🔏The security of your account has been strengthened with the introduction of multi-factor authentication. This protection is part of the minimum security measures required by the ministère de la Cybersécurité et du Numérique du Québec.
If you're having trouble logging in with multi-factor authentication, select the problem that applies to your situation.
1. I receive an invalid code error message or I did not receive a validation code.
The error message This code is not valid appears when:
- The code expiration time has passed (30 seconds).
- The wrong code is entered.
For authentication through an authentication app: Open the app again to get a new code.
For SMS authentication: Click on "Resend code" to receive a new code.
2. I forgot my cell phone.
The authentication app provides recovery mechanisms to access your Omnimed account in any situation.
- If you forget your cell phone, you can use one of the single-use recovery codes instead of the validation code to log in.
During the setup of the authentication app, single-use recovery codes are provided. We strongly recommend keeping them in a password manager or a secure place accessible from all locations where you use the EMR (home, office, etc.), and not only on your cell phone.
⚠️ Attention! Only 5 recovery codes associated with your account are available. Please use a recovery code only when neither of the two authentication methods is accessible. Instead of entering a validation code during login, enter a recovery code.
If you have not configured the authentication app (if only SMS authentication has been set up), you will not be able to log in to your Omnimed account. Please contact our customer service at 1-888-780-6081.
3. I lost or broke my cell phone.
The authentication app provides recovery mechanisms to access your Omnimed account in any situation.
- If you lose your cell phone, you can use the QR code to set up a new device.
During the setup of the authentication app, a QR code containing the installation key is provided. We strongly recommend storing this code in a password manager or a secure place accessible from all locations where you use the EMR (home, office, etc.), and not only on your cell phone.
4. I do not own a cell phone.
Please refer to your organization's cybersecurity policy to find out about authorized alternatives or consult your IT support contact.