Consult the transmissions status (fax, email and SMS) and resend a document

Consult the transmissions associated with a patient

1. Open the patient Administrative center. In the Transmissions section you will find the last three transmissions sent to the patient.
   
2. Click on the View All option to view all transmissions or select one type of transmission.

View the list of transmissions 

1. Click on Transmissions in the left menu to open the module.
   
2. Choose the parameters to filter the list of transmissions:
   
   
   • Period: Select the time interval to consider when generating the list of transmissions (Today, Yesterday, Last 7 days or Last 30 days). The current date is selected by default in order to display only the transmissions of the day.
   • Type: Select the type of transmissions to review (All, Fax, Email or SMS).
   • Status: Select All to view all transmissions or Failed to view only transmissions that could not be completed successfully.
   • Patient: Search for a patient to view only the transmissions associated with a particular patient record.
3. Click on Advanced filters in the upper right corner to further refine the search as needed:
   
   
   • Start date and end date: Select a custom time period including a time range to the minute.
   • Sender: Search for a sender to view only the transmissions associated with a particular user.
   • Document: Select the category of document to display (booking notice, clinical tool, results, appointment proposal, etc.).
   • Status: Select the status of the transmissions to be displayed.
4. The list of transmissions is displayed according to the selected criteria. Active filters are displayed at the top of the list and can be removed by clicking on the X :
   
5. The number of transmissions matching the selected search criteria is displayed at the top of the list. For each transmission, the following information is presented:
   • Date: Date and time of the transmission. If needed, click on the column title to display the list in ascending order.

1. • Type: Type of transmission (Fax, Email or SMS).
   • Status: Current status of the transmission (Completed, In progress, Pending, Failed, Ignored,  In progress to resend).
   • Patient: Patient record from which the transmission was sent. It is possible to open the patient's record directly by clicking on his name.
   • Document: Nature of the document transmitted.
     

     Document name	Description
     Patient communication	Email or SMS from the Administrative center
     Patient PIN	PIN by SMS required to download a document
     Clinical note	Fax a note
     Document request	Link by SMS to add photos to the record
     Results	Email related to a result
     SAFIR request	Fill out a consultation request form for specialized services (APSS) (valid for fax submissions only, electronic submissions do not transit through the Transmissions module)
     Clinical tool	Clinical tool by email
     Prescription	Prescription by fax
     Appointment proposal	Appointment proposal
     Appointment booking notice	Automated message to the patient when booking an appointment
     Appointment modification notice	Automated message to the patient when an appointment is modified
     Appointment cancellation notice	Automated message to the patient when an appointment is cancelled
     Appointment reminder	Automated message to the patient to confirm presence to the appointment
     Invoice	Send an invoice by email

1. • Sender: User who initiated the transmission.
   • Recipient: For fax transmissions, the recipient includes the fax number and name of the recipient in the Directory. Email transmissions display the email address used and SMS transmissions display the cell phone number.
2. 6. Click on the Refresh button to refresh the list while keeping the previously selected filters. Note that the Status column is updated automatically.
3. 

Resend a document

1. Click on the paper airplane icon to the right of a transmission to retransmit it. 
   
2. The original contact information can be changed to correct an error or to forward the document to another recipient.
   
   To retransmit a fax to a recipient other than the original recipient, it is possible to search for a resource in the Directory :
   
3. Click on the Confirm button.
4. To remove the "Failed" status from the list of transmissions, click on the Ignore option. The "Failed" status will then be changed to "Ignored" and the transmission will no longer appear under the "Failed" filter.

Print a document

1. Click on the three-dot icon to the right of a transmission to display the available options. 
   
2. Click on Print.
   

Ignore a transmission

1. Click on the three-dot icon to the right of a transmission to display the available options. 
   
2. Click on Ignore.