The Administrative Center allows forms to be sent to patients so that they can complete them electronically before their appointment.
Here is a list of the most frequently asked questions.
My patient has lost his PIN for completing the form. How can I get it back?
Yes, by clicking on the Fill in form button in the email, the patient can request to receive a new PIN by SMS.
It is not possible for the clinic to send a new PIN to the patient by SMS.
My patient doesn't have a cell phone to receive his SMS. Can he receive his PIN another way?
No. For security reasons, the PIN can only be sent by cell phone. Double authentication ensures that the right person completes the clinical questionnaire.The patient's cell phone number was incorrect when the form was sent. Can I resend the form?
Yes. In the patient's Administrative Center, modify the patient's cell number. Then, in the Transmissions module, trace the sending of the form to the patient and click on the arrow to retransmit the form.
The patient tells me that he can no longer find the e-mail address for the form to be completed. Can I resend it to him?
Yes. In the Transmissions module, trace the sending of the form to the patient and click on the arrow to retransmit the form.
I don't have time to send out patient forms. Can my administrative team do it?
Yes, a patient form is sent from the administrative center, so there's no need to open the patient's clinical file; your administrative team can send it to the patient.
There are two email addresses at the patient Administrative center. Can I choose which address to send the form to?
No. For the time being, only the first email address on file will be selected. To send a form to the 2nd address, it is necessary to change the order of emails in the Administrative center and then send the patient form.